Terms and Conditions

Trading Policy

Dilly Dally Orchard Ltd, trading as Dilly Dally Orchard Ltd, is based in Mangonui. You will be billed from Dilly Dally Orchard Ltd.

All prices are in NZ dollars and, for deliveries within New Zealand, include Goods and Services Tax (GST) at 15%. Prices for delivery outside New Zealand are exclusive of GST. Payment is required in New Zealand Dollars. Currency Converter provides information on currency exchange rates.

Goods for delivery in New Zealand are only available via the online shop. For orders outside this area please contact us.

Pricing Guide for Postage

Because we offer a range of products with various sizes, depending on the quantity of product you order, postage will be determined upon receiving your order and confirmation will be sent to you.

Our postage prices will be based upon the NZ Post pricing guide and Rate Finder as obtained from their website: www.nzpost.co.nz/tools/rate-finder.

We do not believe in charging any more than NZ Post stipulate and are honest and realistic about our postage prices.
Please note that NZ$1.00 will be added to postage for packaging.

Returns and Refunds Policy

Please choose carefully as we are not able to accept returns or exchanges on products purchased through our website; other than faulty, damaged or incorrectly supplied goods.

If the goods you receive are broken or damaged, we will replace them if they are returned to us within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost. Please contact us.

Privacy

The privacy of your customer data and orders are important to us. We will not disclose or sell your customer data to any third party. Your e-mail address is requested at Check Out. This is used to confirm your order.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. We will send you an email notifying you when your order has been shipped. Please allow up to two to three working days for delivery.

Order status

The status of an order can be checked by contacting us.

Cancelling an order

You can cancel any item on your order up to 24 hours before dispatch. Just contact us quoting 'Cancellation' in the text and providing details of your order number and the item you wish to cancel. We will confirm receipt of your cancellation by e-mail.

Your Rights

The information you provide at check out is used by us only for the purposes of fulfilling your order. We do not sell or give your information to any third parties. When you have completed the check out process you will have a confirmation of your order displayed on your screen . An e-mail confirmation with your order number is also sent to you.

These terms and conditions will not affect your statutory rights of a consumer.

These terms and conditions are governed by New Zealand Law.


Conditions of use of this website

Copyright

Material featured on this site is subject to copyright protection unless otherwise indicated. The copyright protected material may be reproduced free of charge for personal use without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a misleading context. Requests and enquiries concerning the reproduction of information on this website for any purpose other than personal use, or the use of scripts or codes, requires permission.

The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

The information provided on this website is intended to provide general information to the public and all reasonable measures have been taken to ensure that the information set out in this website is accurate. However, visitors to this website are advised that:

Privacy Statement

You may browse and access information contained on this website without providing any personal information. Where you voluntarily provide personal information (e.g. through online forms or email requests), we will only use that information to communicate with you.

Any communications you send to this website or otherwise by electronic mail are on a non-confidential basis, and we are under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose.

Computer viruses

Whilst it is very unlikely, we are not responsible for any computer problem (including virus transmission) you may experience as a result of visiting this site or any of its links.

Acceptance of and Changes to our Website Terms & Conditions

You acknowledge and accept that your use of our website indicates your acceptance of these website Conditions of Use and our website Privacy Statement. We reserve any rights not expressly granted in this website's Conditions of Use.

These are the current website Conditions of Use and replace any other terms or conditions previously published. If we decide to change our website Conditions of Use, we will post these changes on this page.

Website Feedback

If you have any comments or experience any problems in accessing this website (such as inactive links), please email the Website Administrator.